This is not a surface-level “buy a van and start driving” course. This is not a sign up with brokers and hope they give you trips and pay you enough to cover your expenses. This series is a strategic blueprint from startup and early operations to hiring a true Director of Operations and positioning your company for a future sale at a multiple.
In this 10-part, 12 hour and 17 minute Masterclass, discover how to:
- Structure your business for scale
- Contract negotiations with brokers and facilities
- Profit optimization and rate strategy
- Systems, hiring, and operational excellence
- Positioning for a high-value exit
- And much, much more!
The NEMT industry is a multi-billion dollar market projected to grow significantly over the next several years, yet many providers will remain small, heavily broker-dependent, and barely profitable. This series was created to change that trajectory. Why? Because despite what "gurus" might preach, with Joel, the goal is to NOT stay in transportation forever. Rather, the goal is to build a business with increasing value and strong cash flow, and eventually scale and sell.
What You Will Learn Inside This Series
Many new NEMT providers enter the industry excited, motivated, and ready to serve. They are told there is “easy” work available, so take the path that seems most straightforward - sign up with Medicaid brokers, get approved, and start accepting trips. It feels like momentum. Vehicles are moving. Revenue is coming in, but over time, a different reality sets in.
Rates are dictated. Rules change without warning. Authorizations get delayed. Payments lag. Providers find themselves working longer hours for shrinking margins while someone else controls the volume, pricing, and terms. What looked like opportunity starts to feel like dependency. Many operators slowly realize they didn’t build a business, they stepped into a system where they carry the cost, risk, and workload while brokers hold the leverage.
The hard truth is the path of least resistance often leads to the least control. Building a durable, profitable NEMT company requires choosing the more difficult path early - investing time in relationships, positioning, credibility, and strategic outreach. It means cultivating private-pay clients, negotiating direct facility agreements, and securing contracts that value reliability and quality over lowest price. This route demands more effort, more patience, and more professionalism, but it leads to stronger margins, predictable revenue, and real operational independence.
Joel designed this masterclass video series to help providers make that shift. Joel shows you how to move from broker dependency to business ownership, from being price-takers to value-builders. You will discover the strategies, positioning, and operational foundations needed to secure better contracts and agreements, strengthen margins, and build an NEMT company you truly control. If you’re ready to stop playing small and start building strategically, this blueprint shows you how.
From startup to scalable, Joel's Master Class is the foundation for a profitable NEMT business.
Although this masterclass is offered publicly, access is not granted to everyone. Because we work with NEMT providers across the country who retain us for strategic advisory and
growth consulting, we need to protect those relationships - bottom line.
If you are serious about leveraging this depth of knowledge of this Master Class, please submit your information below. We need to ensure you do not operate within the service area of an existing retained client-provider. This necessity ensures we protect the interests of those who trust us with their business.
If you are serious about building a million-dollar NEMT business, protecting yourself
from costly mistakes, scaling properly, increasing profitability, and positioning
your business for a future sale, this series was built for you.
Joel's Master Class provides strategic advice for NEMT providers ready to scale the right way.